Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Answer Guarantee

  • Our technical help and support Department is on duty 24/7 to handle every one of your help requests. Each ticket you send out to us shall be responded to within up to 1 hour. If your issue requires the assistance of one of our administrators, we will send the ticket to the person in charge and will inform you that the situation is being taken care of.

  • Top quality support service
  • Expert Tech Help Service

  • Our technical assist staff will be on duty for you 24x7x365 to to handle all support inquiry tickets that you send to us. We offer customer help for all apps that are installed in advance on your server. These include our custom made Web Site Control Panel, the chosen OS along with the server management panel (with respect to the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • A complete and regularly updated knowledge base is integrated into our custom–built Web Site Control Panel. It offers you quick tips on how to execute all of the common website control duties. The Help zone supplies descriptive how to articles and step–by–step video guides. You can access the Help area by hitting the Help or Video buttons in the right side of each Control Panel section.