Customer Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Time Guarantee

  • All your help requests will be attended to within maximum 60 min after the ticket or email is received. If your case needs further assistance from an administrator, we’ll forward the ticket or the e–mail to the person on duty, without delay and will leave a note to let you know that more time will be needed for finding a solution. And if you take advantage of the Admin Services package, all of the services included there will be performed whenever you want.

  • Top quality support service
  • A First–Rate Customer Care Service

  • Should you require any help working with our Web Site Control Panel or with any of the applications that we have preinstalled on the server on your behalf, do contact the technical support staff at any moment via the ticketing system. Furthermore, in case you need help administering your dedicated hosting server, you can make use of our Admin Services package, that includes weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, backup space, etc.

  • Intuitive help center
  • A User–Friendly Help Area

  • Our Web Site Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its functions is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most of the how–to articles in addition video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each Web Site Control Panel section.