In case you have ever had a hosting account in the past or you have dealt with any kind of online service, you are probably aware from personal experience that for a lot of things it's better to speak with a live person over the phone than to exchange support tickets or e-mail messages. If you want to learn more about a service before you order it or if something small-scale needs to be made, for instance, it is far easier and quicker to do it live. When you are able to talk with representatives over the phone, it's also very likely that you're dealing with an actual website hosting provider, not just a reseller. The level of support that you can get over the telephone differs between different suppliers - from very general matters to expert technical support. Generally the majority of providers supply pre-sales assistance and 1st level phone support, while more complex tech matters are handled via electronic mail and / or tickets.

Phone Support in Hosting

All of our hosting packages feature phone support 14 hrs a day even on public holidays, so that if you do not have an account yet, you are able to call and find out more about our services or whether we will meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so that you are able to contact the phone number that is closer to you. If you are an existing customer, we will assist you in a timely manner with any kind of general and billing issues and with a number of technical matters to save you time and efforts - we acknowledge the fact that in some cases it is easier to consult with a live person so as to get things done instantly. Of course, some situations simply cannot be resolved on the telephone, so in such a case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

Any time you need more information for the semi-dedicated packages that we offer, you're able to call one of the three support phone lines we have worldwide - in the United States of America, the United Kingdom and Australia. In this way, you have the option to check in advance if our services will be appropriate for your web sites. In case you're already our client and you have a semi-dedicated account, you have the option to get in touch with us on the phone for 14 hours daily about any billing or common issues. For strictly technical matters you'll have to employ our ticketing system so as to get in touch with our technical support since someissues just require additional time to be solved, still we can help you over the phone with many minor technical problems as well, saving you the time and efforts.