If you’ve ever got any questions about your web hosting package or if you experience a problem with your websites, you will need to touch base with the respective web hosting provider’s technical support team. It may not make any difference how soon they’ll answer if you have a question of a general nature, but an issue such as a thwarted software app update, for example, may lead to your website becoming broken or inaccessible on the web. And the longer you wait for the support team to lend you a hand, the longer the site will be down. In case you offer goods or services online, any downtime will undesirably affect your site and you may lose existing or potential customers. Lots of hosting providers, mainly resellers, handle emails and tickets within 24 hours, but in the online epoch this is far too long, since visitors will hardly ever revisit a website that’s not working correctly for an extended time interval.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reply time for any client support ticket that you submit or any email that you send is just one hour, even if you contact us on weekends and national holidays. Whatever the essence of your enquiry or problem may be, we’ll lend a hand straight away and will give you the necessary information to solve any problem with your sites. The actual reaction time normally doesn’t surpass 15 to 20 minutes, which is the reason why you can forget about waiting around for hours on end to get an issue sorted out or even worse than that – waiting a whole day only to obtain a reply that more info is necessary whilst nothing’s solved. We’ll assist you without delay simply because we are aware of just how costly time can be in the dynamic online world. The one-hour response time guarantee is valid for any billing or technical enquiry that you may have related to our Linux hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client service team reps are available at all times and they’ll respond to any trouble ticket that you send via the web hosting Control Panel within less than sixty minutes. The response time is guaranteed irrespective of whether you have a general query with regards to your semi-dedicated server or you encounter some obstacle and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to help you out, as we are available 24x7x365 to cope with any billing, general or technical issue. If you contact us about anything that is within our capacity, we will sort it out before we respond, which implies that you will not have to wait around for hours or days while the problem continues. If there’s something that you need to do on your end, we will give you the necessary details – what possible solutions to try, what steps to take, etc.