A live chat is a real-time method of communication between a web hosting supplier's support crew and its clients. It is an efficient way to get some info about the website hosting services or get some problem resolved since you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the lower possibility of mistakes any time you exchange info like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't need to stay on the chat all the time - you can do something different while the representative investigates the issue involved. What's more, you will be able to be a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone costs that you will need to pay in case you're calling to a different country.

Live Chat Support in Hosting

As part of the support services that we provide for all of our Linux hosting, you'll find live chat support that is online each and every day, even on holidays. You are able to get in touch with us no matter if you already have an account or not, considering that we will help you with pretty much anything, ranging from supplying you with common info on our services in case you aren't our client yet and you're interested in purchasing one of our packages, to helping you with setting up an email account in an e-mail client. A part of the issues are more technical and time-consuming, which means that you will have to employ the ticketing system that is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, which means that whenever you have any kind of questions about our semi-dedicated packages, you'll be able to talk with our customer care team at any time regardless of whether you've already purchased an account or not. Generally, the chat service is for billing, pre-sales and general questions and problems, but we can help you with a lot of technical questions too. We can help you pick the best plan for your web sites if you don't have an account yet, we can respond to all of the billing questions or concerns you may have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all this will be done timely since our live chat service is accessible all day long, every day. Any time you require support, you'll be able to talk to an agent and save a lot of time.