There are a handful of ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a ticketing system. This is the easiest communication medium for many reasons. In the event that no technical support staff member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. You can also copy/paste extensive bits of info without worrying about printing mistakes, and in case a specific issue needs more time to be solved or a number of replies have to be exchanged, all the information will be in the exact same place, so either party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting provider is that they are often separate from the web hosting platform, which means that if you have to provide info or to follow guidelines, you will have to use at least two separate systems and this number might grow in case you desire to administer a number of domain names. In addition, a lot of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Hosting

With a hosting from our company, you will never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst browsing through your files or fine-tuning various settings. The ticketing system is being monitored 24x7x365 by our help desk support staff members and the response time is maximum one hour, but it seldom takes more than twenty minutes to get support. In contrast with some web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and request information concerning any technical or billing issue. Besides, you can read a collection of educative articles, which will help you handle the most commonly experienced issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything in a single place, which is the reason why we’ve incorporated a ticketing system into the custom-created Hepsia Control Panel, which is offered with every single semi-dedicated server package. This will permit you to manage the communication with our customer service team along with your websites, which goes to say that you will not have to remember additional login credentials for a separate admin console. You’ll be able to open a new ticket or to check the status of an old one with no more than a couple of clicks of the mouse whilst you are browsing the content within your semi-dedicated account. Furthermore, you can go through older tickets using a smart search option or take a look at applicable knowledge base articles, which provide solutions to common issues. The inbuilt ticketing system is monitored 24-7-365 with the maximum response time being only 60 minutes, so there’ll always be someone to help you out.