Being able to communicate with your hosting supplier any time you have any kind of questions or encounter any problems is really important and how fast they'll answer back and react is essential, especially if your site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are also an easy way to identify genuine suppliers from resellers. The latter in most cases reply only to emails or support tickets and you will have to wait for a whole day or more in order to receive a reply. When the issue requires a few responses, you'll end up losing several days to have a simple problem resolved. When you use a genuine and trustworthy hosting company, you will be able to get in touch with the support team anytime and get a timely response no matter what the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Hosting

We acknowledge the significance of getting assistance without delay, that's why our hosting services come with 24/7 support plus several options for contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live agent, to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up ordering a service that you can't use. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires more analysis. Unlike the vast majority of providers out there today, we respond to all tickets within 1 hour, so you will not need to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You are able to try our support services even before you buy a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and general questions. Our agents will help you choose the best plan or give you info about our servers, so as to confirm whether the system requirements for your web sites are met. In case you're an existing customer, you can also get in touch with us via email or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We warrant that any time you use any of these 2 ways of correspondence, you will get a response within less than one hour and that’s 24/7, including weekends and official holidays. In case you have used the website hosting services of other service providers, even big ones, you'll be able to compare the reply time as it ordinarily takes a whole day for them to handle a ticket.

24/7 Customer Support in VPS Hosting

With our Linux VPS hosting, you will never need to wait for more than an hour in order to receive support for any kind of problem that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all the support tickets that you open via your billing Control Panel or email messages that you send to our technical support team. In addition, we have local telephone numbers in a couple of countries worldwide as well as a live chat service where we'll assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the different ways of communication, so no matter what your question or problem is, there's always somebody to help you in a timely manner. In case you need assistance with third-party software, that you cannot install or which gives you problems, you are able to take advantage of the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour maximum response time warranty, you will receive prompt support when you acquire a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result when you open a ticket through your billing account or you send an email message related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved requires more time to be solved or if it has to be forwarded to our admins, because it is far more convenient to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also support you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.